MILL Hotel & Spa

We loved the location, within walking distance to the city centre. Staff were all so lovely, friendly and helpful. The bed was large and comfortable with nice pillows. We visited the spa for the pool, sauna and steam room which was a lovely experience.

It’s a very busy hotel, within easy walking distance of the centre’s main shopping areas. It has plenty of facilities and seems very popular. What makes this hotel stand out are its people. Very pleasant and welcoming, and genuine with it, not just the corporate gesture that they’ve been told to do you get in some chain hotels. A good example of this is at breakfast, you’re greeted on entry and taken to your table, and immediately you notice there’s at least half a dozen staff bringing you drinks, clearing away, and setting tables ready for the next guests, a well-oiled machine but still time for friendly banter and assistance. So many hotels now have dirty tables that haven’t been cleared or wiped, nobody around to ask for anything you need. The service here is professional yet relaxed guest interaction, and it’s what makes this hotel stand out from many other “margins above all else” hotels that claim but fail to deliver any reasonable level of hospitality. Recommended highly for having staff around when you’re likely to need them, for having staff with personalities, they’ve got this right, and everything else falls into place. Food and drink were good, room facilities were good, and hotel cleanliness was very good.

The staff were cheerful and very helpful. A great sized room. The location was excellent and very close to the city. The breakfast was good. Having access to the pool and sauna was an added bonus especially as the weather wasn’t brilliant and it was lovely to come back into the hotel and spend an hour or so in the pool. The beds were very comfortable… we slept extremely well.

The catering facilities were superb, breakfast particularly. There was no queuing even at very busy times, the buffet breakfast was replenished rapidly, the staff service being exemplary. The hotel atmosphere was extremely welcoming , the staff, who all appeared very happy in their jobs added to the relaxed feeling engendered by their customers. Thefact that there is a dedicated parking area for the hotel removed a lot of the worries associated with a central city hotel. The fact that it was a 5 min. walk to the city centre ws a great bonus.

Hotel was nice and warm, spacious room with a good water pressure shower. Bar and restaurant to use and pool if you didn’t want to stay in your room.Jacuzzi was lovely after a day shopping. Very good breakfast included. Plenty of car park space .tv’s in the bar which were great to. Watch the sport, nice touch. Were efficient at reception.